Effective Date: 4/29/25

1. Introduction

Welcome to Novus.

Novus Network, Inc. (“Novus,” “we,” “our,” or “us”) is committed to maintaining the privacy and protection of your personal information. This Privacy Policy describes in detail how we collect, use, store, disclose, and safeguard your data when you access or use our platform, including our mobile applications, web services, and any related online tools (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

2. Scope and Applicability

This Privacy Policy applies to all users of Novus Services, including visitors, registered users, and any individuals whose information is provided to us in connection with the Services. It covers all methods of data collection, including information provided directly by you, information collected automatically, and information obtained from third parties.

3. Information We Collect

We collect various types of information to operate effectively and provide you with the best possible experience:

a) Information You Provide to Us

• Account Registration: Name, email address, phone number, password, and profile details.
• Recovery and Wellness Data: Responses to assessments, journaling entries, check-ins, goals, milestones, and user-submitted tasks.
• Communications: Content of support requests, feedback, and other interactions with Novus.

b) Information Collected Automatically

• Usage and Behavioral Data: App usage patterns, engagement with tasks, interaction history, and device information.
• Biometric and Health Data: If you connect wearable devices or enable biometric data sharing, we may collect heart rate, location, sleep data, and stress indicators.
• Technical Data: IP address, device type, operating system, browser type, access times, and pages viewed.

c) Information from Third Parties

• Authorized Integrations: If you link Novus to third-party services (such as healthcare providers, wearable devices, or electronic health records), we may receive additional information as permitted by your settings and authorizations.

4. Legal Basis for Processing (For International Users)

Where required by law, we process your personal information only where we have a legal basis to do so, such as your consent, to fulfill contractual obligations, to comply with legal requirements, or for our legitimate interests (such as improving our Services and ensuring security).

5. How We Use Your Information

We use your information for the following purposes:

• To provide, personalize, and improve the Services
• To monitor recovery progress and personalize interventions
• To detect early relapse risk and deliver adaptive support
• To communicate with you about updates, offers, or research opportunities
• To maintain security, troubleshoot, and prevent fraud
• To comply with legal, regulatory, and contractual obligations

We may also de-identify and aggregate data to generate insights, improve clinical models, and enhance the platform. De-identified data cannot be used to identify you individually.

6. How We Share Your Information

We do not sell your personal information. We may share your information only under the following circumstances:

• With Your Consent: When you explicitly authorize data sharing (e.g., connecting with a provider).
• With Service Providers: With third-party vendors performing services for us (such as cloud hosting, analytics, and technical support), under strict confidentiality obligations.
• With Treatment Providers (Optional): If you authorize, Novus can share recovery progress or relapse alerts with your chosen healthcare provider.
• For Legal Compliance: To comply with applicable law, regulation, legal process, or governmental request.
• In Corporate Events: In connection with a merger, acquisition, restructuring, or sale of assets.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon request, or when your account is deleted, we will securely delete or de-identify your personal information, subject to any legal obligations to retain certain data.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may access, update, or correct your account information through your profile settings.
• Data Portability: You may request a copy of your personal data in a portable format.
• Deletion: You may request that we delete your account and associated data, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications at any time via your email preferences.
• Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time.

Please note that deleting certain information may limit the functionality of the Services.

9. Data Security

We implement appropriate physical, technical, and administrative safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. If you believe your data has been compromised, please contact us immediately at hello@becomenovus.com.

10. Cookies, Tracking Technologies, and Analytics

We may use cookies, log files, web beacons, and similar tracking technologies to collect information about your interaction with our Services. You may control the use of cookies through your browser settings, but disabling cookies may affect the functionality of the Services.

11. Children’s Privacy

Novus is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can take appropriate action in accordance with applicable laws such as COPPA.

12. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using the Services, you consent to the transfer of information to the U.S. and the application of U.S. law.

13. Links to Other Websites

Our Services may contain links to third-party websites or services that are not operated by Novus. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make changes, we will update the “Effective Date” and notify you as required by law. Continued use of the Services after any update constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Novus Network, Inc.
hello@becomenovus.com

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This Privacy Policy is designed to comply with applicable data privacy laws and provide transparency regarding our data practices. Please review it carefully and contact us if you have any questions or require further information 

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